Frequently asked questions
When does the sale go live?

The End Of Season Sale will be live from 4th Jan’25 onwards with early access to the preview being live on 3rd Jan’25.

How can I get access to the early preview?

Just visit the website www.ampm-ae.com and register for the preview on the homepage. Once you’ve registered for the preview, you will be automatically redirected to the sale page.

How soon will I get my delivery?

Since during the Sale period there will be a high volume of orders, affecting the dispatch timelines, all prepaid orders will be given priority and will be dispatched within 5-7 working days (Sundays not included). Cash on Delivery orders will be dispatched in 7-10 working days. Post dispatch, it usually takes 2-3 days for delivery, and international orders will take 4-5 days.

Can I customize the products on Sale?

The products on sale can’t be customized. If you wish to customize these products, you will have to pay the full amount of the outfit, and deliveries may be delayed as a fresh piece will be created for you. Please note that the option of customization with full prices may not be available for all products. Please reach out to our support team via Whatsapp for confirmation.

When does the sale end?

The sale ends on 14th of Jan, 2025, across all locations.

What is your return policy for sale products?

We don’t accept any returns or exchanges for any pieces sold during the Sale period except in the case of damaged products being delivered. Refunds or Credit Notes may be issued but only in the case of products delivered being damaged on receipt.

Can I exchange my product for a smaller or bigger size?

If a smaller/bigger size is available at the end of the Sale, we can help you with a size exchange. If the size you’ve requested is unavailable, we can help alter your existing piece to the desired measurements if possible. For size exchanges, based on availability, we can process an exchange at an additional $50 cost, provided the desired size is available in stock.

Can I alter my product one size up/down?

Yes, if there’s a fitting issue upon delivery and there’s scope for alterations, our team will be happy to confirm that. However, for the reverse pickup, alteration, and subsequent delivery, there is an additional charge of $50.

Are the discounts applicable in-store and online?

Yes, the discounts are applicable both in-store and online.

Can I use multiple discount codes or promotions on the same order?

No, you can’t merge the End of Season Sale discount with any other active promotion. However, credit notes issued prior can be used against any purchase, even of the sale products, with the help of the Customer Experience team.

Are all products included in the sale, or are there exclusions?

No, we have only a select number of products going on sale.

Is there a difference in the return policy for sale and regular-priced items?

Yes, we have a different return policy for the sale period. We don’t accept any returns or exchanges for any pieces sold during the Sale period except in the case of damaged products being delivered. Refunds or Credit Notes may be issued but only in the case of products delivered being damaged on receipt.

Are the prices already discounted on the website, or do I need a code at checkout?

Yes, the prices are already discounted on the website. You don’t need to apply any separate codes.

Can I get a price adjustment if I purchased an item before the sale started?

No, unfortunately, we don’t allow that option yet.

Is there a limited quantity of sale items available?

Yes, we have limited stocks for the items available during the sale.

Can I reserve sale items to purchase later?

No, we don’t allow that option currently.

Are gift cards valid for use during the end-of-season sale?

Yes, you may redeem your gift cards during the end-of-season sale. If you’re unable to use the code, please reach out to the Customer Experience team via Whatsapp, and we will apply it for you from the backend.

What payment methods are accepted during the sale?

We only offer prepaid payment options.

Do you have the option to pay via Apple Pay?

Yes, we have Apple Pay available for online purchases.

Is there free shipping during the Sale period?

Shipping is free regardless of cart size worldwide.

Do you offer international shipping during the sale?

Yes, we do offer international shipping during the sale.

Can I track my order during the Sale period?

Yes, you can track your order in the My Account section of the website.

What if an item I want is out of stock during the sale?

Unfortunately, we only carry limited stock during the sale and once an item gets sold out, it will likely not appear again during the sale. However, the same item may be available for purchase at full price.

Are the sale prices final, or will there be further discounts later?

No, the sale prices are final, and there shall be no further discounts later.

Are alterations or personalization services available for sale items?

Yes, if there’s a fitting issue upon delivery and there’s scope for alterations, our team will be happy to confirm that. However, for the reverse pickup, alteration, and subsequent delivery, there is a $50 charge for international customers. Customizations such as length changes in sleeves, kurtas & bottoms may not be possible for items on sale.

Do I need to create an account on ampm-ae.com to place an order?

No, you can easily place an order without having an AMPM account. However if you set up an account with AMPM, it will enable you to view your order history, receive timely updates on new arrivals, our upcoming events and offers.

I have an account with AMPM but I forgot my password. How do I access my account?

If you have a registered account with AMPM and you forget your password, click on the 'forgot password' link provided and fill in the email ID or mobile number you have used to register your account. We will send you an email to reset your password. All you have to do is simply login to our website with your Email Address and your new password to access your account. You will receive an email that will prompt you to set up a new password.

Is it possible to make custom garments?

Yes, we do offer customization on select garments, which includes modifying the size of the garment according to your preference. To know more, please contact us at ampm@ampm.in or on Whatsapp.

Are the colours of the products shown on the website accurate?

We make every effort to accurately display the attributes of all our products, including the colours; however, the actual colour you see may vary slightly due to photographic lighting sources or your display screen settings.

Do you ship just within UAE or worldwide?

We provide shipping within UAE & to International locations. We have arrangements with leading UAE & International logistics providers to handle your orders.

How do I order a garment that is out of stock?

If a specific garment is out of stock, you can simply get in touch with us at ampm@ampm.in or contact us on Whatsapp and our Customer Operations team will assist you.

How do I track my order?

As soon as your order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track your delivery. It is possible to check the order status at any time by entering the Order Number at the link provided along with Tracking Number. Registered users can also find all information related to their orders on the 'Track your order' page under the 'Get in touch' section.

Can I get my order gift-wrapped?

All products delivered from AMPM arrive in suitable AMPM packaging, we do not offer any additional gift wrapping services at the moment.

Can I purchase a Gift Card online?

You can simply get in touch with us at ampm@ampm.in or contact us on Whatsapp and our Customer Operations team will assist you.

How do I use a Discount Code or Gift Card?

"Once you are ready with your order, simply follow the steps mentioned below:

  • Click on 'Proceed To Checkout'.
  • Fill in your contact information and shipping address.
  • Enter the Discount Code or Gift Card Code in the Apply Code section and click 'Apply'.
  • Your cart value will get updated and the new amount will get reflected in 'Subtotal'.
  • Once you have reviewed your delivery information, click on ‘Continue to Shipping’."
Can I add items to an existing order?

Once you have confirmed and placed an order, it is not possible to add items to it. You are requested to place a fresh order for any new items. Additionally, you can make modifications to your existing order i.e., change colour (subject to availability) or size or both within 24 hours of placing the order. To make a modification, please connect with us on ampm@ampm.in or on Whatsapp and we will try to help you in the best way possible.

Can I cancel an order?

Do note: We do not offer refund for cancelled orders but offer credit notes against the cancellations. You can cancel your order within 24 hours of placing it, without any extra charges. To make a cancellation, please write to us on ampm@ampm.in or contact us on Whatsapp. Once your order is found eligible for cancellation, our team will issue a refund against it in the form of a credit note, that is redeemable within 180 days from the issue date.

How much time will it take for an order to be delivered?

All orders are shipped from our central warehouse in Delhi NCR. We will share regular updates about your order from dispatch to delivery via Email & SMS details provided by you when placing the order. The delivery status is also available on your registered account on ampm-ae.com Domestic Orders: The Standard Delivery for within India is 6-10 business days. International Orders: The Standard Delivery for international orders is 10-14 business days. While we service worldwide, there may be countries or regions that are under restrictions or political sanctions. To know more about our Shipping Policies please write to us on ampm@ampm.in or contact us on Whatsapp.

What shipping method does the website use?

We ship our products through third party shipping partners like Blue Dart, DHL & Aramex.

What are the charges for shipping within UAE?

Shipping to customers within UAE is free for all orders.

Can I change the shipping address of my order?

Unfortunately, we are unable to redirect your order once it has been dispatched from our warehouse. Therefore, we request you to provide a suitable shipping address so that we can deliver your order as per the schedule.

How can I pay for my order?

"We accept the following modes of payment:

  • 1. Debit Card
  • 2. Credit Card
  • 3. Net Banking
  • 4. Digital/ Mobile Wallet"

    • In case of any issues, you can simply get in touch with us at ampm@ampm.in or contact us on Whatsapp and our Customer Operations team will assist you.

    Does ampm-ae.com charge sales tax?

    All prices are inclusive of taxes and custom duties.

    What are the Customs and Import Duties on International shipments?

    All prices are inclusive of taxes and custom duties.

    How do I exchange an item?

    To know more about our Exchange Policies, kindly visit here. Here

     What should I do if I receive a different item from the one that I had ordered?

    We ensure that we always deliver the right product to you. However, in any case you receive a wrong order, you can notify us within 24 hours with your order number by contacting us on ampm@ampm.in or on Whatsapp

     What do I do if my order is received in a damaged condition?

    You can simply get in touch with us at ampm@ampm.in or contact us on Whatsapp and our Customer Operations team will assist you with reverse pickup and arranging a replacement piece.

     What if I am not available when you deliver the merchandise?

    Our delivery partner may make upto 3 attempts to connect with you to have your order delivered after the original attempt to deliver. Following this, the order will be returned to AMPM Pvt. Ltd. Kindly note, we will be unable to refund against undelivered orders.

    How do I return an item?

    To know more about our Return Policies, kindly visit here. Here

    Is the online merchandise safe?

    We ensure the following

    • Rigorous sanitization of the warehouse on a regular basis
    • Daily thermal screening of all employees at the entry gate
    • Standard social distancing regulations followed
    • Wearing personal protective equipment
    How do you ensure safe delivery?

    We are always working towards providing a responsible and safe shopping environment to our customers. Following WHO-approved guidelines, we have made specific arrangements with our logistics provider to ensure contactless deliveries and payments.

    What happens if a product is returned by the customer?

    Once a product is returned, it is kept in isolation for at least 48 hours. The merchandise is then duly cleaned and disinfected before sending it back to the warehouse. To know more about our health and safety measures, please contact us on ampm@ampm.in or on Whatsapp